Category

Categories are applied to tickets to segregate them into different categories according to the needs of the helpdesk.

Add Category

To add a Category go to:

Settings > General Settings > Category

Add the category and its description and press save.

Edit Category

Go to:

Settings > General Settings > Category

Edit the category and its description and press save.

Update Category in Ticket Details

To update / apply a category to a ticket, go to the ticket. On the lower right-hand side above the history, you can update or apply the category to the ticket.

A new window will pop up from which you can change the category.