Status

The status of a ticket shows the current state of the ticket.

Add Status

To add a Status go to:

Settings > General Settings > Status and click the Add Status button. 

Edit Status

To edit a Status, go to:

Settings > General Settings > Status 

From the status list, press the pencil icon, go to the next screen and press save when done.

Update Status in Ticket Details

To update / apply a status to a ticket, go to the ticket. On the top bar, next to the create ticket button, press the drop-down and choose the status.

Update Status through inline editing on the main tickets page.

To update status through inline editing, on the main tickets page, go to the ticket for which you want to change the status > double click > a drop down menu appears from which the status should be selected and then clicking outside of the row will save.