Item

Items are applied to tickets to identify a specific item from a list, which falls in its respective subcategory and category.

Add Item

To add an Item, go to:

General Settings > Item

Add the item of the category and subcategory and press save.

Edit Item

To edit an Item of a category, go to:

General Settings > Item 

Edit the Item of the category > subcategory and press save.

Update Item in Ticket Details

To update / apply an Item to a ticket, go to the ticket. On the lower right-hand side above the history, you can update or apply the category and subcategory first and then item to the ticket.

A new window will pop up from which you can change the item.