System Configuration

System Configuration includes the default values for Tickets and the Working Hours of technicians.

To modify these values go to:

Configuration > System Configuration

On the following screen Administrators can change the default system configurations.

Ticket Default Priority

When changed, incoming tickets will have the default Priority (e.g. Low).

Ticket Default Category

When changed, incoming tickets will have the default Category (e.g. General).

Ticket Default Site

When changed, incoming tickets will have the default Site (e.g. Head Office).

Ticket Default Level

When changed, incoming tickets will have the default Level (e.g. Tier 1).

Ticket Default Status

When changed, incoming tickets will have the default Status (e.g. Open).

Administrators can also change the working hours and define work days.