Home Page

The Home Page shows many useful items in your helpdesk at a glance.

My Summary

Includes a summary of Tickets related to the Administrator.

My Ticket Reminders

Shows the Administrator’s ticket reminders.

My Approvals

When a Change requires approvals, they will also be shown here.

Downtimes

Any downtimes associated with a change are shown here.

My Change Reminders

Any reminders inside a change created by the Administrator are shown here.

Calendar

A calendar is shown; any holidays listed will be shown here.