Subcategory

Subcategories are applied to tickets to further segregate them inside categories according to the needs of the helpdesk.

Add Subcategory

To add a Subcategory, go to:

General Settings > Subcategory 

Add the subcategory of the category and press save.

Edit Subcategory

To edit a Subcategory, go to:

General Settings > Subcategory 

Edit the subcategory of the category and press save.

Update Subcategory in Ticket Details

To update / apply a Subcategory to a ticket, go to the ticket. On the lower right-hand side above the history, you can update or apply the category first and then subcategory to the ticket.

A new window will pop up from which you can change the subcategory.